IT services and solutions for retail and hospitality

  • 25 Mar 2013

The Value of Client Involvement – Merret User Day

We recently held our ‘Merret User Day’ – a session designed to involve the users of Merret in a discussion about the current and new functionalities of the supply chain solution. To date we are very proud to say this has included an impressive list of retailers, with the likes of ASOS, Jacques Vert, Jane Norman, Mint Velvet, Whistles, Paperchase, Harvey Nichols and several more. It was an inspiring room to be in.

The day was very kindly hosted by Whistles at the heart of their head office in London. With lots of collections on the move, and meetings happening around the office, it was great to actually see the products that Merret would be driving out to a multitude of Whistles’ sales channels, whilst also collecting the sales data and managing their entire journey to the end customer.

As well as wanting the majority of the clothes I saw, it was definitely a great place to be.

Both the team at Retail Assist, and the clients using Merret, find these days of great value. The involvement of retailers in the development roadmap, and in discussing new functionality that retailers require, is our favored approach as it allows us to develop something for the retailer that will drive real value. Not only this but our team of developers at Retail Assist all have strong retail backgrounds and experience, and so understand what will add value for the retailers.

The day itself is driven by the Merret users, with Retail Assist facilitating discussions and subjects that have been highlighted as areas of interest by the retailers themselves.

We are able to gain valuable feedback on new functionality, and  can have discussions regarding the future requirements to  continue to evolution of the solution and drive value to the retailers themselves.

It is through these forums that we can provide further efficiencies and richer functionality, making the growing requirements from the customer a reality. The involvement of a range of retailers including pure e-tailers, multichannel, and those with bricks and mortar stores only allows the perspectives and development to be driven for a multitude of retailing backgrounds.

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