- 21 Oct 2013
The Help Desk Advisory Board, Meeting 3
Wednesday the 16th October saw our third Help Desk Advisory Board meeting, held at our Nottingham head office. The Help Desk Advisory Board is a collaboration between Retail Assist and some of Nottingham’s retailers, designed to allow those we work alongside on a day to day basis to serve as a ‘critical friend’ – letting us know what we’re doing well, and what we can improve upon to make their jobs easier. The main aim of this particular meeting was to discuss how well suggested solutions implemented following previous sessions were working for the teams, and to lay out any plans and ideas made for retailing during the oncoming seasonal peak.
Fuelled by good food and good company, the chatty group had a two hour discussion regarding not only what was working (suggestions implemented following previous meets have so far been a success) but also what the world of retail is like from their point of view. Although many members of the Retail Assist team worked on the front line of retail before joining us, we always welcome different viewpoints and experiences from new voices, as we feel that understanding our customers is one of the most important parts of what we do.
Throughout the meeting we managed to hit upon all of the key points of our newly improved service, taking in praise as well as suggestions for improvement, ready to action ahead of our next meeting. We are very pleased to be getting such a positive reaction to the changes we are making based on the voices of our retailers, and will continue to monitor and implement suggestions made, with added support from the entire team throughout the Christmas period.
If you have any questions regarding the Help Desk Advisory Board, feel free to get in touch.