IT services and solutions for retail and hospitality

  • 28 Feb 2011

The A-Z of Ra

Ever wanted to know 26 facts about Retail Assist? Well now you can – it’s as easy as ABC!

A is for our Application Centre where we develop our Merret supply chain solution.
B is for the ‘Best Business’ title that we were awarded by the Chamber of Commerce and Industry.
C is for our annual charity Christmas raffle, which last year was in aid of Help for Heroes.
D is for our Data Centre and our data exchange solution Ra-X.
E is for the 3 European Solutions Awards that we have won in the past.
is for the founders of Retail Assist – Alan Morris, Gary Broughton and Nigel Illingworth, and the Deloitte Fast 50 Award that we previously won.  Not forgetting our corporate value of fun, and Facebook where you will find us at
G is for green, our corporate colour.
H is for our Help Desk, which provides support to many of the UK’s leading retailers.
I is for our ISO20000 and ITIL compliance and our IT Service Management Forum membership.
J is for joy – something we take in our work.
K is for keeping abreast of the latest retail trends – something we always aim to do.
L is for our London Office, and our LinkedIn group – please email us if you’d like an invitation to join it.
M is for our Merret supply chain solution, and the Multichannel support we provide to all our customers.
N is for our Nottingham Head Office and our Northampton Offices.  Not forgetting N for numbers. Here’s a few; Our Help Desk has an average of 10,990 total incoming monthly calls, an average ring time of 26 seconds, and an average first time fix of 76%.
O is for our Oxford Office – one of the latest additions to our bases nationwide.
P is for our Project Services team, which consists of Consultants, Project Managers, Business and Systems Analysts and Trainers.
Q is for quality service, something we aim to deliver to all our customers through our professional accreditations.
R is for the Retail Week Technology Award that we won last year.
S is for our Service Desk Institute membership.
T is for our Technical Services team and Twitter, where you will find our daily thoughts and updates at and
U is for the US, where we have recently launched our Merret supply chain solution.
V is for our very nice personnel.
W is for our wonderful Marketing Coordinator Ellie (a bit of shameless self–promotion never harmed anyone right?!)
X is for XII, the number of years we have been in business.
Y is for you. If you’d like to get in touch with us, please email:
Z is for zzz, something that Retail Assist’s Marketing Coordinator will be needing after compiling this long list!

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