IT services and solutions for retail and hospitality

  • 15 Mar 2007

Servo appointed as partner

Retail Assist

Retail IT outsourcing specialist, Retail Assist, has announced the expansion of its channel programme with the appointment of Servo Computer Services as partner.

In seeking ways to give more retailers the opportunity to benefit from the Retail Assist experience, the company recently decided to create an indirect channel to complement its own direct sales activity. It launched this by formalising its partnership with Image Integrators, a leading provider of invoice process automation in the retail sector.

Retail Assist is now extending its channel activity by formalising its relationship with Servo Computer Services (Servo). With a 25-year history, Servo is one of the UK’s leading IT systems and services providers, offering expertise across a broad range of technologies in several vertical sectors including retail.

The Servo relationship has already been proven with a retailer client where, in conjunction with Retail Assist’s Help Desk function, it is delivering service improvements and cost benefits in the area of EPoS maintenance.

Explains Retail Assist’s Shared Services Director, Dan Smith: “The initial opportunity for our companies to work together came from a client’s requirement for a high-quality EPoS maintenance supplier. Aware of Servo’s reputation for exceptional delivery against hardware maintenance Service Level Agreements (SLAs), we put its name forward.”

From working together, it became clear to both parties that there were the makings of a partnership which could be of value to other retailers. Adds Richard Heaviside, Head of Business Development at Servo: “We share the same cultural values based around effective service, doing the right thing for the customer and delivering what we promise. Both parties quickly identified there were a number of synergies to develop going forward.”

Retail Assist believes that its channel programme is enabling it to provide a broader service to its clients. By evolving joint propositions and working on shared accounts, it can combine its retail IT and business process experience with the wider technology expertise of its partners.

Concludes Dan Smith: “We understand the owner-managed business model which is now quite common in retail, the need to use IT to improve business efficiency and processes that are fit for purpose, and the demand to deliver changes very quickly. In a nutshell, we know how to use retail technology effectively. Together with partners such as Servo, we are confident we can deliver real service improvements.”

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