IT services and solutions for retail and hospitality

  • 23 Mar 2015

IT services and solutions for real time retailing

In the world in which we live, it is becoming more and more essential for retail systems to operate 24x7x365, to provide a seamless customer journey for the insatiable and increasing consumer demand for an “anything, anytime, anywhere” shopping experience.

omnichannel IT services and solutions

As such, here’s a simple definition of some of Retail Assist’s IT services and solutions, and how they provide business benefits in terms of real time retailing.

Merret Omnichannel supply chain

Merret is our omnichannel supply chain solution, developed for today’s omnichannel age. Merret is a complete end-to-end solution, with a single stock pool, allowing retailers to maximise trade across numerous customer facing systems, and provide a seamless experience across all channels. In essence, it allows the consumer to shop 24×7, from whichever channel they choose to.

Merret’s Weekly Sales Stock and Intake (WSSI), is a vital tool for in-season planning within stock management. The WSSI tool within Merret provides an accurate weekly position of sales, stock and planned intake, ensuring that crucial allocation, replenishment and pricing decisions are made, from up to date and correct information.

Merret Tablet Inventory

Management of stock with up-to-the minute data has overwhelming potential, because simply put, the most accurate information will lead to better decision making in the field.

Deployed on tablets in store, our inventory solution allows greater efficiency of practices such as ship from store, which has been said to have the potential to boost sales by 20%. It gives the most accurate inventory information across the whole store estate, allowing store staff a real time view of the best method of fulfilling orders, whether that is delivery from the distribution centre, or from the store itself.

Help Desk support

Around the clock retailing must be backed up by equally reliable retail IT support. In real time situations, the losses incurred from a till system going down can quickly add up in terms of lost sales and abandoned purchases, but also lost customer loyalty.

Retail Assist’s Help Desk provides retailers with a central point of contact to log all of their IT or Facilities Management issues faced across the store estate, warehouse or distribution centre, 24 hours a day, 7 days a week, 365 days a year. Whether that’s a broken Hand Held Terminal, or issues with technical errors, our Help Desk follows ISO 20000 best practice procedures to resolve the problem in the shortest amount of time, and prevent its recurrence, leaving you to focus on the day to day operations of your business.

Ra-X data exchange

International retailing, and trading in concessions and franchises, brings great business benefits to retailers through breaking new markets, but can also cause problems with regards to data exchange. Product, price and sales data needs transferring between all the different systems, to provide a reliable and current view of business critical data.

Immediate access to timely and accurate sales data enables key strategic business decisions, delivering profitable and successful trading relationships with existing and future global partners.

Our Ra-X solution is used to ‘exchange’ data with stores on a global scale, processing data such as; sales information, stock movements, currency conversions and software rollouts across diverse locations. Product and price data can also be exchanged from retailer to concession partner. The accuracy and availability of stock has become a factor in our customers’ environments to enable support in today’s omnichannel world.


If you have any further questions about our retail IT solutions and services, or would like to know more, please don’t hesitate to drop us an email at or call our Head Office on 0115 853 3910.

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