- 13 Aug 2018
Retail Project Management Services Video
Watch: Karen Millen Video
If you have business transformation or technology projects upcoming, bringing in an expert can help.
Our programme managers can support projects of any scale, for as long as required, with a fully managed approach. Taking the pressure off your internal teams, Retail Assist delivers end-to-end Project Management Services, whilst you focus on business as usual.
As well as coordinating your own internal teams, Retail Assist’s strong industry relationships support quality 3rd party management.
Watch our Retail Project Management Services video featuring our customer Karen Millen:
Watch our Retail Project Management Services video here.
Lily Lalehparvar, Project Manager – IT & Business Development at Karen Millen explains, “Retail Assist’s knowledge of our systems and end-user environment meant that they understood the importance of IT running seamlessly, in order to deliver a great customer experience that’s expected in all Karen Millen stores and online.
“Retail Assist understood the need to have the ability to flex during peak trading. As we have grown as a global brand, our existing shared infrastructure just wasn’t scaling for us. The project was vital as a platform for future growth and improved performance, especially during peak trading periods as we experience a high traffic of shoppers and we can’t afford any downtime.
“We required project completion before peak trading. Throughout our peak periods, the uplift in capacity allowed Karen Millen to perform well. Our service levels and systems availability were maintained without any disruption.”
Retail Assist has recently moved Karen Millen’s shared iSeries infrastructure over to their own solution based at Bluechip. Retail Assist was initially tasked with finding 6 different options to solve existing infrastructure independence and capacity issues Karen Millen faced with their old shared server. Retail Assist helped advise on the preferred solution, manage the networking and configuration of the software as well as managing the entire data transition process to Bluechip. Retail Assist managed the entire process to work around and be live for a sale and peak trading target, which was successfully completed.
Whether it’s hardware, software, or stores related, our project management team has technical expertise in a range of retail and hospitality projects, including:
- New store openings
- Payment solutions upgrades
- Ecommerce web platform upgrades
- Hardware rebuild and rollout
- Tablet configuration and rollout
- Large scale data migration
- Server upgrades and more.