- 24 Aug 2015
Our Retail IT Support
At Retail Assist, we are proud to have longstanding relationships with our customers, some of whom have been working with us for over 10 years. This is down to our difference as a retail technology specialist, and the unique support delivery that we provide.
Our retail IT support is tailored to retailers’ specific and exact requirements: as much or as little as is required.
Our expert in-house team of highly experienced Project Managers are qualified to advise on all retail IT and technology related requests for information, managing projects for retailers from an early consultancy stage, such as POS selection, right through to the implementation.
Our support is unique in that we manage the implementation of our own award-winning solutions and services, as well as solutions and software from other businesses, using our own Projects resource.
Once product implementation has been organised, managed, overseen and trialled, we like to continue to provide ongoing support to our customers. All of our support services, such as Operations support, data centre hosting, IT infrastructure management, Help Desk services, Ra-X data exchange and polling solution monitoring, are offered as a 24x7x365 model, ensuring that your retail business has dependable and resilient support in place.
In today’s omnichannel retail environment, consumers desire to shop anytime, anywhere, anyplace, and retailing doesn’t stop: Retail Assist works with this discipline in mind across all of its IT services and solutions, to ensure we are there at the most critical times to support you whenever you need it.
In addition, our support model isn’t exclusive to the UK. As a truly global company, not only do we support over 200 international stores in over 60 countries, but our Help Desk support allows customers to benefit from communicating with multilingual call analysts, speaking 7 European languages (French, German, Spanish, Italian, Polish, Portuguese and Hungarian). Since delivering Help Desk services in international languages for Karen Millen stores overseas, the brand has experienced a 55% reduction in average problem resolution time in little more than a year.
Our retail understanding has positioned us well to provide deeper levels of support for existing systems and the roll out of new ones. Our customers are finding that the experience we have is saving them time and resources, resulting in leaner, more profitable business processes.
End-to-end, 24x7x365, and international. Retail IT support for an omnichannel world.
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