IT services and solutions for retail and hospitality

  • 12 Sep 2013

Retail Assist Puts The Customer First

Retail assist puts customers first

Nottinghamshire’s Company of the Year, Retail Assist, is continuing its commitment to the region and the retailers it supports.  It is driving innovation and continuous improvements to service delivery through its unique engagement of Nottingham’s retailers.

It has put together an exclusive group involving the users of its IT helpdesk service in a forum known as the ‘Help Desk Advisory Board’.  This sees Nottingham store staff from brands such as Coast, Oasis, Karen Millen, Superdry and more, alongside staff members from Retail Assist, entering into discussions that aim to improve service in a way that is mutually beneficial.

The ‘Help Desk Advisory Board’ meets every few months, and acts as a critical friend, to discuss current challenges faced in the retail environment, innovative ideas for future service delivery and to effectively make changes in the service provided by Retail Assist.  Store teams are able to influence the delivery of the service they receive, and get involved in innovative service trials. Retail Assist is able to drive service improvements based on the advice of its retail store user base.

The success of service trials will then be launched nationwide to the retailers supported by Retail Assist’s Nottingham based helpdesk, and is set to make a real impact on efficiency for international retailers supported by Retail Assist.

Dan Smith, CEO of Managed Services at Retail Assist said: “The Help Desk Advisory Board is driving user based innovation and changes to the delivery of service.  It’s a brilliant opportunity to get closer to the users of our service, and understand their requirements more distinctively.  It also provides us with an opportunity to make a wider impact to the service we deliver to our help desk clients internationally.”

Gemma, Store Manager of Coast in Nottingham comments: “Being involved in the Help Desk Advisory Board means our voice as retailers gets heard, giving us a feeling of valued involvement, which enables us to make our systems more effective and efficient.”

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