- 28 Jul 2014
Retail Assist look Picture Perfect for Vue Contract Renewal
Vue Entertainment, one of the UK’s largest cinema chains, has once again turned to retail technology specialist Retail Assist, to provide IT support across its 82-strong international cinema estate through the renewal of their contract for a further 5 years.
Retail Assist and Vue have been working together for the past 3 years and in this time Vue has seen significant growth in the UK and internationally, through the acquisitions of the Apollo UK, CinemaxX and Multikino estates. This has created a business which is active across nine territories including UK, Germany, Ireland, Denmark, Poland, Portugal, Latvia, Lithuania and Taiwan.
As part of the agreed five-year deal, Retail Assist will be responsible for management of user support and technical service management in its head office and across the cinema estate, including the delivery of IT Help Desk support services between 9am and 12am, 364 days a year, covering 1st line support and incident management. Retail Assist also provided support during the installation of the Sony projectors, monitoring any challenges that may have affected Vue in regards to this digital move. Vue were one of the first to make the move to digital and in 2012 completed the rollout of the new Sony 4K digital projectors which provide the very best picture quality available.
Dave Wilson, Head of Technical Services at Vue said: “I am looking forward to continuing our relationship with Retail Assist and working with them to ensure that we deliver a first class service to our expanding business. The flexibility of Retail Assist to adapt to our expanding technology portfolio makes them an ideal partner to support the business.”
Retail Assist has helped Vue to drive incident volumes down, work seamlessly with internal IT and business teams and have worked to educate on best and responsible practices. The culmination of this and the firm foundations that Retail Assist can provide Vue in terms of knowledge and experience have helped to secure this 5 year contract renewal. With such an effective service model in place it will make it much easier and more cost effective for Vue’s future growth plans, as the model is scalable and adaptable to expansion requirements.
Dan Smith, CEO, Managed Services at Retail Assist says: “We are delighted that Vue Entertainment has again turned to Retail Assist to provide them with comprehensive IT support services and it adds to our increasing levels of activity within the retail leisure sector. Like their high street counterparts, leisure sector businesses like Vue Entertainment need a robust and responsive IT support service in place to ensure that for every market, time or location, the technology is always in place to help them meet their customer needs.”
Roland Jones, Vue Entertainment’s Technical Services Director comments, “Retail Assist is the ideal partner to support our growth and maintain high standards as we move into new territories internationally. We have always been impressed by the high quality technical service provided by Retail Assist, together with their professionalism, knowledge and commitment to supporting delivery of our brand experience. Vue Entertainment’s growth over the last few years has in turn increased the scale of our IT infrastructure; however Retail Assist has continued to keep incident rates and call times down, which was a major factor for renewing the contract.