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  • 11 May

Retail Assist Investment: 1 Year On

Retail Assist 2018 Update

1 Year On: from investment to today

It’s been one year since we received multi-million pound private equity backing from Foresight Group and RBS. In our video below, watch how Retail Assist has developed in what has been a milestone year for the business.

Firstly, Retail Assist has adapted its structure and invested in our team to match our focus on our customers. Our new Solutions Director, Paul Harvey, has worked within Retail Assist’s Solutions team for 10 years, and will focus on innovating our software portfolio, including Merret. Kevin Greathead is our new Partnerships Director. Former Head of Project Services at Retail Assist for 17 years, Kevin now works closely with leading retail technology businesses to bring our customers innovative and exciting offerings.

Retail Assist has contracted with 9 new retail brands in the last year, taking our number of brands supported to 45. With more Help Desk users, we now support 800+ more sites worldwide.

Our Business Development team has doubled as we have grown the business, as well as the Client Services team. With more Account Managers, we have more time to fully engage with our customers to fulfil their new requirements.

We have invested in our services, with new Remote Desktop Support, as well as 12 European languages now offered on our multilingual Help Desk.

Lastly, we have increased investment into our tools and training programmes; because the best tools help us to provide a better quality service, and the best people make for happier customers!

Thank you for your continued support in 2017/18, and watch this space for new developments coming later this year.

 

If you’d like to speak to a member of our team about your retail technology or support requirements please contact Head Office on 0115 904 2777 or email marketing@retail-assist.co.uk

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