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IT services and solutions for retail and hospitality

  • 1 Apr 2019

What a night! Retail Assist Celebrates Success at the SDI Awards

Written by Anna Murphy, Communications Executive

One win, two trophies and a big night to celebrate! This year, Retail Assist entered the IT Service & Support Awards, hosted by SDI, and we are extremely proud to announce that we not only won Best Service Desk CX (Customer Experience), but were also finalists for Best Small Enterprise Managed Services Provider 2019.

SDI Awards 2019 - Winner Best Service Desk CX - Retail Assist

Whilst the night itself was an excellent evening celebrating success within the service desk industry, it had been a robust process consisting of an extensive written application, a presentation and Q&A session with the category judges, then followed by a site visit, complete with another presentation and site tour.

However, we relished the opportunity to wax lyrical about our philosophy surrounding customer service and to celebrate the excellent work that our Helpdesk Call Analysts achieve every day. We explained the ways in which we engage our team to define and build a service desk culture focused on customer excellence whilst delivering exceptional business value, including many examples of where our analysts have gone above and beyond to deliver unique customer service.

However, it wasn’t all presentations and written applications… Another particularly fun part of the process was filming our Helpdesk video. So, without further ado, we present ‘The RA Show’!

Click here to watch the video on YouTube

Held on Tuesday 26th March 2019, the SDI’s annual awards identify the excellence of outstanding service desk teams and individuals from across the globe. Having won Best Managed Service Desk in 2016, Retail Assist was keen to re-enter following a host of innovations to its service desk provision.

Delivering the award for Best Service Desk CX 2019, Tim Ingham, one of the category judges, said: “Customer experience is something that’s really close to my heart and I think it has the ability to have a really big impact on the way we deliver support. As a judge, it’s really nice to see the kind of programmes in place that will deliver an impact for customers on the local, national and international stage. But, there can only be one winner and that is Retail Assist!”

Along with this, we were delighted to also be a finalist for ‘Best Small Enterprise Managed Service Provider 2019’, which recognises the wealth of services offered across our Managed Services.

Dan Smith, Retail Assist’s CEO, said: “We are extremely proud to have won the Best Service Desk CX award and to be a finalist for Best Small Enterprise Managed Service Provider, gaining both national and international recognition for our work. We pride ourselves on delivering excellence to our customers who include many leading retail and hospitality brands. This is a wonderful achievement that celebrates our team and gives them the recognition their hard work and dedication deserves.”

Thank you to everyone at the SDI for their support and help over the last few months; we had a brilliant night and a fantastic conference. And well done again to the whole Retail Assist team!

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