IT services and solutions for retail and hospitality

  • 19 Nov 2012

Retail Assist Achieves ISO 20000

This week’s blog comes to you with good news from Retail Assist – we have successfully passed our BSI ISO audit, in addition to achieving the standard for the new release of ISO20000 across the business as a whole.

The ISO20000 is the international IT Service Management standard that enables organisations to ensure that their services are delivered to a high standard. While many are accredited for certain areas within their business, Retail Assist has been certified across the entirety of our organisation, so we are obviously very proud!

Achieving ISO20000 status is a great result for us, and we are really pleased to have achieved this status for the last 5 years. Next year will be our second full re-certification, with each accreditation lasting for 3 years, with 2 audits a year.

This accomplishment demonstrates our ability to provide a consistent approach as a business, a culture of continuous improvement and an approach which focuses on the detection of problems before they occur throughout all of the services we provide.

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