We provide retailers and hospitality operators with efficiency and reliability in their systems to maximise uptime and availability of systems and trading.
The lack of ability to trade can cause frustrations for retailers’ customers and can have a negative impact on customer satisfaction and service. Along with our managed services we also offer a range of software solutions to help improve both your customers’ experience and your business’s efficiency.
Benefits of Technical Services
The benefits of our Technical Service provision include:
- Specialist expertise, with dedicated team members for your support
- Proactive approach, to prevent future problems from occurring
- Continuous improvement, the constant review of our processes and procedures to ensure you benefit from the most effective and efficient approach
- Working to ITIL principles ensures our processes are based on a best practice approach
A selection of our recent project work includes a range of technology (hardware and software), store related and consultancy projects, including:
- Server Management and Installation: we are able to manage any aspect of your server requirements, right through from recommending the specifications for new machines, procurement, set up and all future management. Our server management includes our pro-active monitoring of critical systems in place. This ensures we are notified of any server issues, to prevent any problems from occurring.
- Network Management and Design: designing the infrastructure of your network, to ensure your communications are streamlined for efficient trading. We proactively monitor your communication lines to prevent faults from stopping your stores from trading, and escalating any issues you may be facing through to resolution.
- Desktop Support: support for Head Office teams to log any technical issues such as laptop problems, email issues, or log-on. We can become your internal IT Team to provide the support to keep your central functions operating effectively.
- WiFi Management: WiFi in store is growing in demand. We provide central management of WiFi in store, and proactively monitor data lines, control usage and content delivered over the internet to the stores.