- 28 Sep 2008
New Client – The White Company
Multichannel retailer, The White Company, selects Retail Assist for store systems Service Desk and hardware maintenance
Retail-only solutions and services provider, Retail Assist, has announced that it has secured a three-year contract from The White Company to maintain the retailer’s store systems hardware in partnership with Toshiba TEC Corporation.
The White Company is one of the UK’s fastest-growing multichannel retailers. What began in 1994 as a concept for beautifully designed affordable home accessories, principally in white, has become a benchmark for the lifestyle market. The White Company is today one of the UK’s pre-eminent brands with 21 retail outlets, 16 brochures per year and a thriving online store.
Marc Harper is IT Support Manager at The White Company. He explains: ‘Following our selection of new software for point-of-sale and back-office, we looked hard at our existing hardware maintenance services. We didn’t feel confident that these services were cost-effective and responsive, could maintain a stable store environment, and were capable of underpinning our expansion plans.’
The White Company has subsequently chosen Toshiba TEC to deliver on-site hardware maintenance for 54 tills and 31 PCs, via Retail Assist. The service operates between the hours of 09.00 to 17.30 Monday to Saturday and 11.00 to 17.30 on Sundays.
Through a dedicated telephone number for The White Company, Retail Assist proactively manages store maintenance calls via its Service Desk and coordinates Toshiba TEC’s activity to deliver against service level agreements. As the primary point of contact, Retail Assist provides an account management service and is responsible for call management through to resolution. It also looks after all stores-based communications as well as call reporting and supplier management. Bespoke reporting creates real-time status statistics on every call.