IT services and solutions for retail and hospitality

  • 22 Sep 2014

Merret User Day 2014

It’s important for us to involve our user base in the development of our solutions, to ensure we continue to develop a product which is aligned to the requirements of the user community.

As such last week we hosted our annual ‘Merret User Day’ to encourage all of our Merret customers to come together and discuss current and future Merret functionality. On the day a number of members from the Merret community attended including; Mint Velvet, East, Oasis, Warehouse, Karen Millen, Coast, Jacques Vert, Harvey Nichols, Morrisons, Paperchase, and Whistles.



The day itself was organised and facilitated by Retail Assist members but driven by the needs of the Merret users, with much time for questions and discussions, to address any areas of Merret that was of primary focus for our customers.

The ‘Merret User Day’ enables us to develop further efficiencies and grow functionality to meet customer expectations. With contributions from retailers with differing requirements it helps us to generate a better service across retailing channels from omnichannel retailers to pure play e-tailers, helping us improve our service but also helping them achieve their business targets.

During the day we discussed a number of key points and we wanted to share them with you.


Following an introduction to the day from Robin Coles, our Head of Product Strategy

Nigel Illingworth, Chief Executive Officer – Solutions, continued with Merret ‘The Last Year’, highlighting Merret’s;

  • Rich omnichannel functions
  • Ability to work intuitively with 3rd parties
  • Real time omnichannel functionality

He then moved on to discuss Merret’s flexible approach and ability to respond to change and growth and this is where the Merret community were given the opportunity to engage and discuss their requirements from Merret during the last year.

Following on from this we were delighted to have customer presentations from Anne Sinclair, Multichannel Director of Coast, Oasis, Karen Millen and Warehouse regarding the journey of omnichannel retailing. Then from Grant Henderson, Project Manager at Coast, Oasis, Karen Millen and Warehouse, and Rob Scott our Technical Services Manager, regarding their experiences and advice for a tablet roll-out across a 750 store estate.

The focus of the afternoon was ‘Merret the Future’ where we explored the future Merret roadmap. At which priorities for future development were revealed and discussed with clients, to ensure it aligned with their own requirements.

The day was concluded with partner presentations and it was lovely to be able to welcome along 4 differing companies that each brought a new and exciting element to the day, but that could all complement our Merret supply chain solution. We had teams from; Momentis, a Canadian based company, InovRetail from Portugal, Triquestra and Powatag. Not only did this add an extra dynamic to the day but it was also so interesting to see what these companies did and how they could work with Merret to provide additional functionality. Keep an eye out for guest blogs rounding up these partner presentations – there are some very interesting findings.

We took a lot away from the day as did attendees from the Merret community. It was great to bring all the users together, as with common interests and requirements we can work together to improve the Merret offering and experience for all of our Merret customers.

If you are interested in our Merret supply chain and would like to know more about how we could help you then please visit our website: or get in touch via email: or call us on: 0115 853 3910. You can also follow our latest update on Twitter and Instagram, just search ‘RetailAssist’.

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