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IT services and solutions for retail and hospitality

  • 8 Jul 2019

Fix Your Issues, Fast! Meet Our IT Managed Services Superheroes

Written by Anna Murphy, Communications Executive  

Technology is a wonderful thing. However, it’s certainly not wonderful when your working day is disrupted due to an IT issue. Whether it’s a broken till, a laptop that’s somehow not working properly or a store returns device that is being ‘a bit funny’, you don’t want your productivity to be stalled by something out of your control. So, next time you encounter an IT issue, don’t send out the bat signal – here’s who you should call!

With the help of Retail Assist, retailers can free themselves from the worries that surround technical issues and focus their attention on other aspects of their business. Meet our IT Managed Services Support superheroes…

Storm: Help Desk Support

Just like Storm, our Help Desk Support analysts are knowledgeable, empathetic and quick to react. Retail Assist is proud of its award-winning Help Desk team who give retailers and hospitality operators a single point of contact, meaning that our customers’ retail and hospitality brands can continue with business as usual, with minimum disruption.

Our IT Help Desk Support, as well as Operations Support, functions like an extension of any business. The costs and hassle of employing staff directly is removed and a proactive approach ensures that problems are identified and adapted to in advance, as often as possible. As it is a single point of contact, confusion between suppliers is avoided and problems are managed right through to the point of resolution. Perhaps the most important aspect of the IT Help Desk Support is that it is available 24 hours a day, 7 days a week, 365 days a year, and in a variety of languages, meaning problems and issues don’t have to wait for standard office operating hours. Although, unlike Storm, we’re afraid that they can’t control the weather…

Iron Man: Technical Services Team

Intelligent, tech-savvy and creatively minded: no, we’re not talking about Tony Stark, but our Technical Services team! Alongside the IT Help Desk Support and Operations Support that Retail Assist provides, our Technical Services department are geniuses when it comes to all things technical. Server Management and Installation covers all aspects of dealing with servers, from offering advice and recommendations as to what is most suitable for a retailer, to monitoring them whilst active, as well as preventing or solving any problems. In a similar manner, the Network Management and Design services offered by Retail Assist make sure that communication lines are monitored and trouble free. This becomes especially important when viewed in the context of retail supply chains; any disruption in communication could lead to loss of revenue and customer satisfaction very swiftly. Retail Assist also handles all aspects of Wi-Fi Management, including what usage is occurring, content being shared, and how data lines are performing, making them impressive IT all-rounders that Jarvis would be proud of.

Black Panther: Retail Systems Support

Agile, quick, responsive and approachable, our Retail Systems Support team share a lot in common with Black Panther (although sadly not as many mystical abilities…) Taking advantage of Retail Assist’s expertise in the industry, Retail Systems Support runs alongside the IT Help Desk and Operations Support to provide deep understanding and help within the practicalities of retail, particularly in the area of deploying technology for store openings. Thanks to the many good relationships Retail Assist has cultivated and the decades of experience that our team has, recommendations can be made for certain products that will suit an organisation best and costs can often be saved via cost negotiations. Full round-the-clock support is provided, meaning that complete store openings, refits and closures can be tackled from beginning to end, leaving no problem unresolved. And all without needing to wear black muscly suits that absorb kinetic energy!

 

Facing IT problems and need some superhuman help? Get in touch here to find out how we can support you.

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