IT services and solutions for retail and hospitality

  • 30 Aug 2016

Latest Retail Technology News

It’s been a bumper August for Retail Assist retail technology news, so we wanted to bring you the latest in today’s blog.

Harvey Nichols

Retail IT Services

We were proud to announce news of our latest Merret upgrade project with iconic luxury brand, Harvey Nichols. We’ve supported them since 2004, and as the relationship continues it’s been fantastic to grow the brand’s omnichannel capabilities with Merret.

In the latest version of Merret, based in the cloud, Harvey Nichols has experienced the benefits of real-time stock availability, allowing them to fulfil the omnichannel customer promise 24 x 7 across the globe.

Technology Director, Fatima Zada, said: “The Merret upgrade provides much more in terms of scalability, as our international growth trajectory and ecommerce offer goes from strength to strength. Retail Assist facilitated our journey into omnichannel over 10 years ago, and the recent project has created a solid foundation for our growth vision going forward.”

To read the full press release click here.

Best Food Logistics

Although Best Food is in the logistics sector, IT is a key driver of their business. As IT specialists, we’re supporting Best Food to retain a competitive edge, enabling them to be agile and meet the demands of its customers, for example, servicing 12,000 deliveries a week. Our 24 x 7 IT Help Desk service also helps Best Food reap the benefits of greater systems uptime.

Best Food renewed their Managed IT Services contract with us this year for another 5 years. Since virtualising Best Food’s key server environment in 2013, we’ve supported Best Food Logistics on numerous projects to improve performance and maximise productivity. In a project to upgrade disk storage for increased systems performance, Best Food’s warehouse management system, Minster, experienced a 40% decrease in the time taken to complete overnight scheduling.

In a recent server upgrade, we were also able to reduce Best Food’s disaster recovery time from 4 hours to just 15 minutes. This has had a very significant impact, and represents just one of many benefits.

To read the full press release click here.

Oasis and Warehouse

Retail IT Solutions

This summer we supported the launch of Oasis and Warehouse’s new websites, after re-platforming them on to Demandware. The new ecomm platform enhances the customer experience in new and sophisticated ways.

Thanks to the single stock pool of our supply chain solution, Merret, Oasis launched ship-from-store in 2012 and gains stock visibility updates every 10-15 minutes. It really capitalises on this retail advantage through the new ‘shop by store’ online tool, where customers can search specific stores and concessions for available products with real-time inventory.

“So if you’re researching to go to the Argyll Street store at lunch time, you can select black dresses, in a size eight, which are available in that store […] this is something I haven’t seen at any fashion retailers I’ve been shopping on – it’s valuable and it’s useful.” – Briony Garbett, Director of Digital at Oasis.

Using stores as distribution hubs through ship-from-store has also delivered 20-30% incremental web sales for the brand.

To read the full press release click here.

For all of our latest updates, visit our retail technology news page, or keep updated with our Twitter feed @RetailAssist.

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