- 8 Aug 2016
International Help Desk Support
Who’s looking after your IT systems overseas? Wouldn’t it be great to have the peace of mind that everything is looked after, 24 x 7. Commerce stops for nobody. If no one’s ensuring maximum uptime of your IT systems, you could be risking lost sales, and a negative customer experience.
Our international Help Desk support enables you to trade without disruption or downtime.
Cover is as much or as little as required: if you wish to boost support during seasonal periods of peak trading, add multilingual support for your international stores, or outsource resource outside of the traditional 9-5 remit, we’re here to help deliver your exact requirements.
Pizza Hut Restaurants, Best Food Logistics, Karen Millen and World Duty Free Group are just some of the brands we support, who are reaping the benefits of reduced disruption to service.
If you have a global store estate, or international expansion is on the horizon, having a globally minded service desk may be critical for your growing IT and technology infrastructure. When outsourcing your IT support to Retail Assist, not only will you benefit from a shared service model, but also a fixed fee; our cost-effective approach means that you are not charged per incident. For example, last year, though the number of stores we support increased by 8%, the number of incidents our customers experienced fell by 10%.
With international expansion across nine territories and the acquisition of 4 cinema groups, Vue Cinemas came to us in 2009 for IT support services to support their rapidly expanding cinema estate and IT infrastructure. With increased business reliance on IT, Vue identified a critical need for a more streamlined support services network: one service desk to own all calls, and one number for staff to call.
Retail Assist’s IT Help Desk will be on the other end of the phone to efficiently resolve any IT or systems issues that disrupt trading; whatever the time, whatever the location. 40% of our expert team is bilingual, ensuring better relationships with store teams on the ground across the globe.
Our international Help Desk support provides 24×7 IT support through a single point of contact to over 30 customers in a wide range of business sectors. In this way, we enable brands to provide the best experience for their customers, maximising sales whilst minimising disruption. There’s a big market to engage, so ensure you’re supported to position your brand in the best possible way!