IT services and solutions for retail and hospitality

  • 10 Dec 2012

Happy Anniversary Harvey Nichols!

November 2012 marked 6 years since our ‘out of hours’ help desk service began with the iconic Harvey Nichols. To celebrate our anniversary we decided to take a look at how things have changed in both companies since 2006.

Back in 2006 Retail Assist is likely to have been taking calls regarding Point Of Sale (POS) hardware and software issues, network issues and login problems. Now we are dealing with similar issues, but support has moved on – for example we now have remote access to POS, enabling us to provide an instant resolution rather than just to log and assign the incident over to be handled by another team.

A recent change for Harvey Nichols is the expansion of the business to include a high end beauty offering. The first ‘Beauty Bazaar’ store was opened at the start of this month by style icon Olivia Palermo (who has her own blog here) in the UK’s beauty spending capital, Liverpool.

Whilst the technology supported and products sold in store may have changed, the location from which we provide the support has also moved over the years. While we at Retail Assist haven’t opened any extraordinarily glamorous  department stores, we have relocated our Nottingham head office. In 2006 we were located in the Nottinghamshire market town of Bingham. We have since packed up and moved to a high rise office in the heart of Nottingham city centre.

Whilst the Directors may not thank us for this, for the sake of context, here are some members of our management team outside the Bingham office many moons ago:
And here they are on the balcony of our new(er) location:

Another point we’d like to touch upon is international expansion. When we began supporting Harvey Nichols in 2006 they already had an international presence, and had plans of further global expansion.  They certainly kept up with those plans, and even opened a store in the Indonesian capital city of Jakarta in September 2008.

Again, Retail Assist has grown with retailers requirements,  enabling the expansion of our own international service offering through regularly helping leading retail brands with their global expansion plans.  In fact, we gained a lot of interesting information from Nigel Illingworth (our CEO of Merret at Retail Assist) and his experiences of international retail here. With the continuing growth of international requirements we are soon to take that one step further through the offer of multilingual services on our helpdesk, with French, Spanish and Italian speaking members of the team.

And lastly we’d like to mention something that hasn’t changed – our commitment to great service, and advancing the support provided from our specialist understanding of retailers requirements. We look forward to many more anniversary’s to come.

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