- 4 Dec 2013
Getting IT Right Internationally
Our Nottingham head office is a ‘hub’ of activity, with our Managed Services division now providing IT support to retail clients across 19 countries. Not only does our Help Desk support team provide around the clock cover, but are also fluent in 7 languages, enabling us to provide support to store staff wherever they are in the world, regardless of time zone or country.
In addition to providing Managed Services to multiple markets, Retail Assist’s implementation team has also been clocking up the air miles. This has been through our support to Karen Millen, Oasis, Warehouse and Coast, rolling out new store systems across four countries. This project involved replacing existing store systems with Retail Assist’s data exchange, retail communications and polling solution, Ra-X. All of which was completed within six weeks.
Dan Smith, CEO of Retail Assist’s Managed Services Division comments; “Leaps forward in technology, in particular through wi-fi and cloud computing, now make roll out of international retail operations into new territories less technically demanding. In the past, retailers would need to deal with multiple telecoms operators and overcome technical challenges caused by variations in the local infrastructure in place in each market. Now retailers can host their entire information system in the cloud, with stores accessing and exchanging data simply through a tablet device connected to the internet through wi-fi.”
“We expect Retail Assist to deliver increased levels of international activity, not just from retailers expanding their store network, but also due to our Help Desk’s international language support, aiding international growth plans. This, along with our ability to provide remote desktop systems support, from our Nottingham based hub, allows retailers from across the globe to benefit from our expertise.”