- 10 Dec 2018
How Retail Assist supports Best Food Logistics
Written by Anna Murphy, Communications Executive
Director of IT for Best Food Logistics, Cindy Howarth-Stares, praised Retail Assist for their on-going support in the latest of our Customer Testimonial Series.
Best Food Logistics, formerly Bidvest, partners with many household names in the food, drink and hospitality sector, such as KFC, Pizza Express, Pret a Manger, Pizza Hut, Zizzi’s, ASK Italian, TGI Fridays and Burger King.
Cindy said: “We pride ourselves on fantastic customer service to our clients. We needed to find an IT support provider who mirrored that and provided the same level of service to their clients as we provide to ours.
“With effective and efficient call resolution, we’re able to plan for the future.”
Retail Assist provides Help Desk support, technical support, project management, asset management and desktop management for Best Food Logistics.
Cindy continued: “I run a really lean team at Best Food Logistics, so having access to an experienced project management team who know our business and know our strategy is invaluable.
“They act as an extension of the internal team.”
Retail Assist’s Managed Services team provide proactive support to both retail and hospitality customers. From working alongside an existing IT team to even becoming a customer’s entire IT department, we can underpin a customer’s entire business, whatever the level of support required.
If you would like more information on the support we provide to Best Food Logistics, click here to request a case study, or email firstname.lastname@example.org. Don’t forget to keep an eye out for the next video in our Customer Testimonial Series or, if you’d like to watch more of our videos, click here.