House, the Australian homewares specialist, launched its first UK stores in 2018, and were looking for dependable IT support to its new UK sites.
The central focal point of Retail Assist’s unique value to House is the provision of a fully staffed 1st line IT Help Desk, which will become the “single-point-of-contact” for all IT systems & communications queries and incidents. This will ensure that critical issues are addressed within and outside of standard working hours.
Initially, House identified 6 stores to open across the UK. The first store to open was Oxford Westgate, followed by Bracknell Lexicon and Sheffield Meadowhall. By the end of June 2018, House will have 5 of the initial 6 open, which includes Bristol and Norwich.
Retail Assist will continue to support House’s UK expansion plans, with a target of 75 stores to be open within 2 years. House has also launched its website www.houseuk.com