IT services and solutions for retail and hospitality

  • 28 Aug 2012

Client Quotes

Speech Bubble - Image available from

In last week’s blog, I discussed some of my favourite quotes from various style icons. This inspired me to look back through Retail Assist’s client case studies and remind myself of some of the quotes made by our customers, who are a pretty iconic bunch themselves!

Just for fun, I thought I would devise a short activity for readers of the blog using five of our recent client case studies. To take part, match the client below with the quote that they made:

1) Jacques Vert Group Commercial Director

2) Mint Velvet Commercial Director

3) Aurora Fashions Chief Financial Officer

4) Whistles IT and Logistics Director

5) White Stuff Head of IT

a) “We saw that Retail Assist were the ideal partner for the expansion required, an excellent fit for our staff, and the move would allow our brands to focus on satisfying the needs of their customers.”

b) “Fashion changes in rapid and unpredictable ways and the connectedness of consumers to media and technology has resulted in a need for instant availability. It was critical for us to gain clear stock management in order to react and plan more efficiently and quickly.”

c) “The service levels offered mean we can maintain the quality of our IT support, no matter how fast we grow. Furthermore, Retail Assist’s ‘shared service’ model makes this cost-effective.”

d) “Systems transparency was critical for store staff. Careful project management allowed seamless change between the old and new systems, enabling staff to focus on day-to-day trading.”

e) “In terms of timescales, this is the sort of project you’d be lucky to complete in nine months. By approaching things in the way we did, we completed it in three months. We weren’t just talking about a few stores: this was a fully operational business, including warehousing, head office, all infrastructure, all e-commerce.”

How many did you get right? Scroll to the bottom of the page to find out…

For more information about Retail Assist’s customers, or to download our client case studies, please visit

Answers: 1b, 2e, 3a, 4d, 5c

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