IT services and solutions for retail and hospitality

COVID-19: Our Plan

  • 19 Mar 2020
COVID-19: Our Plan
At this unsettled time, we wanted to update you on the actions Retail Assist has already taken to respond to the impact of the Coronavirus outbreak. At Retail Assist, we are proud to have a strong “do the right thing” ethos, strengthened by the diversity of our teams. Alongside working together with our clients and other service providers to deliver services and solutions that meet the distinctive needs of the markets we operate in, we are focused on achieving resolutions that deliver the right result, rather than just ticking a box on the SLA. With this in mind, we have initiated our business continuity procedures to enable homeworking, where possible, for most of our team members: we are able to trade as normal and it is very much business as usual. As ever, the health and wellbeing of our staff is our priority and we shall be observing government advice in terms of health, safety and environment. Retail Assist is currently minimising, where possible, face-to-face contact within the business and with our clients and partners in order to maintain the highest availability of team members, in order to reduce the opportunity for the virus to spread. However, we have always placed our customers at the centre of all of our business decisions and this time is no different. Whilst you shouldn’t notice any difference, we ask you for your patience and support if you find that our measured response provides a slightly different experience than usual. Please bear with us as we navigate these uncertain waters together. At this concerning time, our thoughts are with those who have been personally affected by the COVID-19 pandemic. We hope that you, your loved ones and colleagues stay healthy during this outbreak. We all look forward to the future when we are able to return to a more normal situation. Thank you, Dan   Dan Smith, CEO…
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  • 13 Jan 2020
Retail Assist’s Marketing Team Are Finalists for the CIM’s ‘Marketing Team of the Year’!
We are delighted to announce that we are finalists for the CIM Marketing Excellence Awards in the category of ‘Marketing Team of The Year’! The Chartered Institute of Marketing (CIM) is the world’s leading professional body for marketing, with over 30,000 members worldwide. This award recognises the marketing team that has been instrumental to the success of their organisation through measurable results and a collaborative and strategic approach to marketing. Chris Daly, chief executive of CIM, said: “We have seen many outstanding entries this year, and the breadth of entries clearly demonstrates our profession’s hard work over the past 12 months. For over a decade, our Marketing Excellence Awards have recognised the industry’s achievements and high achievers, but, this year, picking a shortlist has proved harder than ever. “I would like to offer my congratulations to all those who have been shortlisted; they represent the very best in the UK’s marketing talent.” It’s a huge honour to get to this stage and, as ever, a reflection not just of our immediate marketing team but of the wider Retail Assist team as a whole. Alex Broxson, Head of Marketing, said: “We’re up against companies such as Hello Fresh and Birdseye, so we’re already delighted to be on the list! I’m so lucky to work with such a brilliant team, and I’m very proud of the results we have achieved. Go Marketeam!” The winners will be announced at the award ceremony in London on 2nd April. Fingers crossed!…
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