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IT services and solutions for retail and hospitality

2019 News

SDI Best Service Desk CX 2019 - Retail Assist
  • 27 Mar 2019
We’re Your Number One! Retail Assist Wins at the Service Desk Institute Awards 2019
Retail Assist is delighted to announce that we’ve won the globally recognised ‘Best Service Desk CX 2019’ award at the Service Desk Institute’s (SDI) Annual IT Service and Support Awards. Held on Tuesday 26th March 2019, the SDI’s annual awards identify the excellence of outstanding service desk teams and individuals, and celebrates their success. Having won Best Managed Service Desk in 2016, Retail Assist was keen to re-enter with a host of innovations to its service desk provision. Priding ourselves on the excellent provision we offer our customers, we entered Best Service Desk CX (Customer Experience) 2019, an award which highlights the amazing work upheld by our service desk team every day. Along with this, we were delighted to also be a finalist for ‘Best Small Enterprise Managed Service Provider 2019’, which recognises the wealth of services offered across the variety of our Managed Services. It was a wonderful evening and Retail Assist had representatives from across various parts of the business to enjoy the exciting gala dinner event at the Birmingham Hilton Metropole last night. The Service Desk Institute looks for excellence, professionalism and innovation in the service desk industry, with entries from across the IT support sector. Dan Smith, CEO of Retail Assist, commented on the achievement: “We are extremely proud to have won the Best Service Desk CX award and to be a finalist for Best Small Enterprise Managed Service Provider, gaining both national and international recognition for our work. We pride ourselves on delivering excellence to our customers who include many of the leading retail and hospitality brands. This is a wonderful achievement which celebrates our team and gives them the recognition their hard work and dedication deserves.”…
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Smythson Selects Retail Assist for IT Support
  • 25 Feb 2019
Smythson Selects Retail Assist For IT Support
Retail Assist is delighted to welcome luxury leather goods retailer, Smythson, as a new client. Smythson are now benefiting from first-line out-of-hours IT support to their corporate users, including head office staff and those based at their distribution centre, and also across their global store estate. Through consultation with the client, Retail Assist were able to tailor a solution to meet the specific needs of Smythson. Eoin O’Connell, Head of IT at Smythson, explains: “Retail Assist does what it says on the tin. Its core strength is that retail is its area of expertise: Retail Assist understands retail. As part of the tendering process, we spoke to their other customers and found that their relationship was built on a long-term rapport, which was fundamental in our decision to work with Retail Assist.” Eoin adds: “We needed a hands-on approach and I’ve been impressed with the support and engagement. They know about our business.” Whilst providing first-line IT support, Retail Assist also delivers desktop and store system support. Retail Assist offers managed services and solutions to a range of retail and hospitality clients, including their award-winning, multi-lingual IT Help Desk, which operates around the clock with support available 24 hours a day, 365 days a year. Dan Smith, Retail Assist’s CEO, says: “We’re thrilled to partner with Smythson, helping to support their brand, which is rich in heritage and with a reputation for luxury. We look forward to underpinning their IT support as they continue their growth and future business aspirations.” If you would like to find out more about how we can provide your business with IT support, click here or email marketing@retail-assist.co.uk. Alternatively, if you’d like to read more about our other retail and hospitality customers, click here to request a case study.…
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