IT services and solutions for retail and hospitality

Reporting Administrator – Nottingham

Reporting Administrator – Nottingham

Do you want to become part of a growing, award-winning retail technology company? It is our people that shape our future. We are looking for a dynamic individual to join our friendly and proactive Help Desk team as a Reporting Administrator. 

Where will I be working?

You will be working at our Nottingham City Centre Head Office, where our award-winning Help Desk is based.

What will we ask you to do?

You will:

  • Manage, log and distribute support tickets received via email from our clients and third parties to appropriate teams within a timely fashion.
  • Work closely with the Help Desk’s Service Delivery Manager to complete weekly and monthly client reports using Ambercat, Jira and Tableau reporting tools.
  • Support the Help Desk Reporting Analyst and Service Delivery Leads with weekly reports, and provide cover when the Helpdesk Reporting Analyst is on annual leave.
  • Assist management in data tidy up calls to maintain the integrity of the data stored for each client.
  • Liaise across teams to ensure call SLA’s are achieved, escalating any issues to prevent SLA breaches.

This is a full-time position and you will be working over a period of 5 days between Monday – Saturday.

Is this the role for me?

If you can answer “Yes” to the following, then this role could be for you.

  • Previous experience within a reporting role?
  • Experience of using Jira or/and Tableau (advantageous)?
  • Experience of Microsoft Office, predominately Excel and Outlook?
  • Are you passionate about delivering exceptional customer service?
  • Can you work to deadlines and under pressure?
  • Do you have good attention to detail and excellent organisational skills?
  • Do you have general office administration experience?
  • Are you quick to learn?

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