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IT services and solutions for retail and hospitality

IT Store Support Analyst – London

IT Store Support Analyst – London

Do you want to become part of a growing, award-winning retail technology company? It is our people that shape their future. We are looking for a dynamic individual to join our Technical Services team.

Where will I be working?

You will be working as part of a team based in London, with travel to client sites and other UK offices.

What will I be asked to do?

You will be providing support to client stores which will include troubleshooting moderately complex network and software issues for end users for multiple client platforms such as PC, Tablet, iOS and Android.

Ensuring escalations are raised as appropriate and keeping in touch with the end user to ensure communication is kept.

You will be responsible for keeping an inventory of all hardware and ensuring broken Tablets are replaced. This role will include creating new procedures where required.

Is this the role for me?

If you have experience in the following, this role could be for you:

  • Having the ability to maintain a positive and calm can do attitude under pressure
  • Strong team player
  • Ability to diagnose hardware/software/system problems
  • Customer service and support experience
  • Understanding of Android system and configuration to install apk files and extract apk files
  • Able to organise workload and prioritise

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