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Help Desk Team Leader

Help Desk Team Leader

We are looking for dynamic individual to join our expanding team working on our busy 24/7 Help Desk at our Support Centre in Nottingham.

What will we ask you to do?

You will effectively lead and develop a team of Help Desk Administrator and Call Analysts.  Working to Service Level Agreements you will support the Help Desk Manager and Supervisor in the smooth daily running of the team.

You will undertake analysis of statistics and deliver continuous improvements ensuring customer satisfaction.

Working within our ISO2000 standards you drive high quality and lead by example.

Is this the role for me?

If you can answer “Yes” to the following questions then this role shall be of interest to you.

  • Previous experience of a successful Team Leader within a Help Desk/Support Centre environment?
  • Are you flexible?
  • Can you exceed targets?
  • Can you solve problems and communicate effectively?
  • Want a role where you can make a difference?
  • Want to be part of ‘Nottinghamshire Company of the year 2013?

Apply for this Vacancy

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