A Year in Highlights: Retail Assist 2016
Reflecting on 2016, it’s been a fantastic year at Retail Assist. Check out a few of our annual highlights: from customer news, to innovative events, we’ve enjoyed supporting our customers’ successful omnichannel retail and hospitality operations, across the globe, 24 x 7 x 365. If you’re interested in any of the below highlights and want to know more, just get in touch via firstname.lastname@example.org, to see how we could support you.
As with the start of every year, in January comes our annual trip to The National Retail Federation’s BIG Show and Expo (NRF) in New York. In 2016, we identified top 5 technology trends in vlogs live from the Expo Hall, which you can view on our YouTube channel and below.
So, did we predict it correctly? We thought the top 5 realistic technologies at NRF 16 were Cognitive Computing, Virtual Reality, Wearables, RFID and Changing Room Tech. Virtual reality has definitely become more mainstream with the introduction of affordable gaming headsets from Sony just in time for Christmas. RFID and smart fitting rooms were showcased in a real, integrated retail setting at our retail technology pop-up, Nexpo, which you can read about in the September round-up below. We can’t wait to see what NRF 17 holds! If you’re going to NRF and would like to meet up whilst in New York, please get in touch via our NRF page here.
Karen Millen is just one of our customers benefiting from smart stock management technology in-store. We went to their Covent Garden store to capture the benefits of using our Merret Tablet Inventory solution in action, which you can view on Youtube here.
The flexibility the solution gives to store staff is invaluable. Without being constrained by fixed terminals or outdated hand held devices, still able to walk the shop floor and interact with customers, store staff can do the following through Merret Tablet Inventory, as mentioned in the video:
Process Inter branch transfers (create, send and receive)
Receive stock from the warehouse
Progress write on / off transaction
Undertake a stock-take
Carrying out these processes in response to real-time sales data, Merret allows effective movement of stock that is 100% visible and accurate, helping maximise stock availability by placing it where it is needed most. In this way, more profitable business decisions are made and actioned. Retailers can then fulfil more orders, and sell more stock at full price. You can read more about the solution on its dedicated webpage here.
It’s all about our Awards win of the year at the SDI Institute’s IT Service and Support Awards, where Retail Assist’s Help Desk won the global Best Managed Service Desk Award! This was a well-deserved recognition for our 24x7x365 IT Help Desk, which sits at the heart of Retail Assist to ensure our customers in retail, hospitality and leisure can trade with minimal disruption thanks to greater IT systems uptime.
The SDI’s annual Awards identify the excellence of outstanding service desk teams and individuals,…