IT services and solutions for retail and hospitality

  • 6 Jun 2014

15 Years of Retail Assist Leads to a ‘Record’ Success

Shopping via tablet

We are celebrating another company milestone as we record our fifteenth year of business today, 16 June 2014. In a period that has seen the retail landscape transformed, our Nottingham-based company has grown from a small start-up in 1999 to a large operation which today employs a team of over 200 people and runs the technology behind over 35 of the UK’s top retailers. To mark this key anniversary, we have organised a host of special events designed to thank both staff and clients for taking them to the top of the retail technology charts.

In a fitting tribute, our Help Desk team have marked the 15th anniversary with a specially commissioned recording of the classic Beatles track ‘Help!’.  Normally responsible for keeping over 12,500 tills ringing in 5,750 stores across 19 countries, for one special day, some of the Help Desk most musical members swapped their headsets for head phones to spend the day at Rofl Recording Studios in Nottingham.

Utilising our expertise in developing new technology solutions for retailers, our Merret team have also found their own special way of marking 15 years in retail by delving through the archives to create a record of the biggest retail technology breakthroughs since Retail Assist launched. In this fascinating ‘Fifteen years of firsts’ study we’ve charted how game changing retail and technology initiatives like Sainsbury’s Nectar card, ipads, self-service tills, chip and PIN, eReaders, smart phones, click & collect, Sunday delivery and social networks have transformed the way shoppers buy and retailers sell.

Alan Morris, Executive Chairman comments: “A week is a long time in retail, so 15 years really has been an era of significant change within the retail landscape.  Whilst the core focus of retail businesses has remained constant over the last 15 years, it has been innovation in technology that has changed the way that consumers shop with retailers. New technology-led retail opportunities through online, mobile, social and TV will continue to transform the retail landscape sector, but we still need clever, talented and skilled people to harness the power of technology.  I’m really proud of what the Retail Assist team has helped achieve over the last 15 years and am excited about how they will contribute to the changing retail landscape of the future.”

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