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IT services and solutions for retail and hospitality

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  • 11 Dec

Software and Hardware Upgrade and Migration

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December 2014: Drawing on their knowledge of IT and retail, Retail Assist’s project managers have successfully managed the upgrade and migration of new hardware and software for one of their customers – providing them with an increased level of support and efficiency.

Retail Assist’s customer, a speciality retailer with over 500 stores in the UK, who already receives technical support from Retail Assist, has once again turned to them. This time to facilitate and manage the upgrade of their operating system, and the upgrade of their hardware system; resulting in an increased level of support.

The speciality retailer commented; “We were running on an unsupported operating system throughout our stores and head office so often encountered challenges obtaining a reliable and secure communications infrastructure. With aging hardware we also had added issues around our hardware support. The requirement to upgrade all hardware and software was of paramount importance for future retail growth.”

Heading towards the Christmas change freeze added additional challenges to the project as no further software or hardware changes could be made beyond September. Timescale and cost were key project challenges, giving Retail Assist a mere 7 month window in which to manage the upgrade and migration of new hardware and software, and to complete the project, allowing no scope for time creep.

The project was completed on time even with the added pressures of project changes and additions along the way, including a change to the IP address scheme. Planning and testing were crucial aspects of this project and due to the precision in which these elements were conducted both intermediate and overall deadlines were met.

The project was delivered within budget due to Retail Assist analysing areas of cost savings. By replacing the existing equipment a reduction in the number of racks being used was made, lowering hosting costs. Following a decommissioning exercise Retail Assist were able to help their customer downsize from 19 different partitions to 11. This meant a reduction in licencing costs, and also reduced support costs due to the updated kit, helping to deliver further efficiency in both performance and cost.

Dan Smith, Chief Executive Officer – Managed Services said; “Due to the work that was carried out our customer was left with a much faster processing system, which resulted in time benefits and a brilliant working relationship due to the hard work and great communication between both Retail Assist and our customers teams. The project was delivered on time and within budget, helping to reduce costs from hosting, licencing, maintenance and support.”

Retails Assist’s customer concluded; “With the smooth transition and management of the upgrade across all software and hardware, we are now in a much stronger position for future retail trading ahead of the key Christmas period.”

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