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  • 20 Aug

IT service manager award 2006

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Retail Assist news

Dave Roberts, Services Manager at Retail Assist has reached the final stage in the IT Service Manager of the Year award category.

Dave is the only representative from the retail industry among this year’s award finalists, who also include employees of Rail Settlement Plan, Stockport Metropolitan Borough Council and Lloyds TSB.

The BCS awards have very quickly established themselves as the leading hallmark of success amongst practitioners in the IT industry today. As standards of sophistication, business acumen and skill in the IT world are continually developing, the role of IT and its effective management is critical across the whole spectrum of business.

The British Computer Society has created the IT Professional Awards, designed to embrace IT and business achievement. The IT Service Manager of the Year award is an individual excellence award sponsored by the IT Service Management Forum (itSMF) and recognises those whose outstanding IT achievement helps the nation’s IT industry maintain its position as a leading global player.

Dave Roberts, Service Manager of Retail Assist’s Service Desk and Store Systems team, has been selected to go through to the final stages of the judging process for demonstrating consistently high levels of service delivery through a well-motivated and highly competent team. Dave is now required to make a presentation to a panel of judges in September 2006.

Alan Morris, Managing Director of Retail Assist commented “We are very proud that a key employee for Retail Assist has been selected by the most prestigious IS body in the UK. During Dave’s time here he has made a significant contribution, improving service delivery against SLAs and building two strong customer focused Retail Support Teams.”

David Clarke, BCS CEO, added “The diversity of entries this year has been impressive with projects from IT suppliers as well as from the end user community. We have been very impressed by the high quality of all the projects and the judges certainly have their work cut out to find the overall winners from the medallists who have reached this stage.”

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