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IT services and solutions for retail and hospitality

Product Information Management

OMNICHANNEL SUPPLY CHAIN

PRODUCT INFORMATION MANAGEMENT

A retailer’s Item Master Data, or product information management system (PIM), is the source of initial product data as it enters the supply chain. Our supply chain solution, Merret, offers a single view of product, with a unique ID and cross referencing to 3rd parties, which improves accuracy and performance for a strong foundation for further analysis.

Benefits

Benefits of our product information management system include:

  • Increased accuracy: no duplication of product information, with a single version of the item data across the entire estate.
  • Visibility of product: the ability to add multiple attributes, which are customisable, increases the search-ability of your product and therefore improves the customer experience.
  • Real time information: we understand the fast pace of retail, and therefore the most up-to-date, complete information is held within Merret.
  • Collaboration across retail departments: thanks to a single version of the product shared across the business, a connected culture is facilitated.

Products can be created in Merret, or through a 3rd party PLM, with content added and maintained in Merret after creation. With proven integration to multiple ERP, Merchandise Management Systems MMS and PLM systems, we have the ability to share product information, as Merret interfaces to your:

 

With a unique product ID code, information relating to the product is normalised and consistent across the business. Thanks to this, products can easily undergo:

  • Re-classification, should you need to move it to another department or part of your hierarchy. During this process, historic data is migrated, so that analysis is automatically aligned.
  • Recoding for seasonality, with historic data left against the original season for accurate like-to-like comparisons.

Attribution is a critical part of product information, not only for Buying & Merchandising to analyse performance, but also to drive the omnichannel customer experience. Alongside standard customisable attributes, we offer the ability to link images within product attribution, which benefits teams in the warehouse and stores. Our web attribution function has become essential for digital and ecommerce teams using attribution as a key part of web definition and product search criteria.

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