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IT services and solutions for retail and hospitality

Retail Systems Support

Expert systems knowledge for increased uptime, and technology roll-out

MANAGED SERVICES

RETAIL SYSTEMS SUPPORT

Our understanding of retail and hospitality has positioned us well to provide deeper levels of support for existing technology systems and the roll-out of new ones. Our customers are finding that our experience and expertise is saving them time, and resources.

Retailers and hospitality operators do not often have the expertise or support in-house for issues that require further investigation, or the background and supplier relationships to manage complex store development projects. As such, we can provide the additional support required to coordinate and manage these.

Our Retail Systems Support team work alongside our Help Desk to provide a deeper level of investigation and support, as well as practically deploying in-store technology wherever and whenever you require it.

Benefits

Our Retail Systems Support customers benefit from:

  • Our experience and technical knowledge, which ensures processes are expertly managed, to enable you to focus on your core business with confidence that everything is taken care of.
  • Our strong relationships with suppliers and partners has fostered a dependable international network of industry contacts. We’ll always recommend the most suitable partner for the job, negotiating supplier costs for you as standard.
  • Integrated support, as we become an extension of your own in-house teams. This takes the pressure from your in-house resources, saving you time and cost.
  • Proactive market knowledge, including end-of-life notifications, to advise on hardware or software upgrades before a lack of support puts you at risk.
  • Tried and tested processes in place, which are continually improved to ensure you benefit from the most effective approach.

We provide

SYSTEMS SUPPORT

  • 2nd line support is an extension of our 24 x 7 x 365 Help Desk, to provide a deeper level of investigation for more complex technology issues, that store teams often encounter.
  • 3rd line support controls the deployments of technical updates and patches, to ensure the smoothest transition with minimal disruption.

STORE DEVELOPMENT

Should a customer submit a request to open, refit, or close a store, Retail Assist manages the entire end-to-end process, including third party engineers and shop-fitters.

  • Ordering, building and configuring hardware to be rolled out, including the gold build. This includes POS solutions, till systems and tablets/iPads, and is completed by our in-house team.
  • Ordering and setting up merchant and terminal IDs.
  • Ordering data and phone lines for store communications, including broadband, Wi-Fi and VoIP solutions. Wi-Fi configuration and upgrades can also be coordinated.
  • During a store refit or refurbishment, we complete de-installation and storage, and can coordinate a full cabling service (data and power).

SYSTEMS DEVELOPMENT

  • New systems roll-out across the entire store estate – including fixed and mobile POS solutions. See our retail Project Management page for further details.
  • Implementing technology for store trials in a certain area.

WOULD YOU LIKE TO KNOW MORE ABOUT OUR RETAIL SYSTEMS SUPPORT? FILL IN YOUR DETAILS HERE:

Some of our customers

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