- What we do
- Industry insights
Our Managed Services are there to support retail and hospitality operators with any IT challenges, and to work with you pro-actively to avoid problems from occurring in the first place.
We understand that retail and hospitality trading never stops, and therefore neither do we. With 24 x 7 x 365 support offered, we work around the clock to ensure we are there at the most critical times to support you whenever you need it.
We can work alongside your existing IT team to provide a specific element of support, or become your entire IT Team. Whichever level of support you require, we can underpin your entire business to ensure maximum up-time and successful implementation of projects.
In the second instalment of our Help Desk ‘Behind the Scenes’ blog, we present our latest video filmed with our customer, Vue. We have supported all Vue cinemas across their UK estate for 8 years. Vue now has 86 cinemas throughout the UK and Ireland, with 839 screens. Watch the video on our YouTube channel here.As Vue’s Head of Technical Services comments, if one of the cinema screens is down, the Retail Assist team provides critical systems support to identify any issues, and get the screen back up and running, so that the service Vue provides to its customers is not affected. Available 24 hours a day, the Help Desk supports Vue’s peak periods, such as eveningsRead more
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