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IT services and solutions for retail and hospitality

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  • 12 Jul

New structure builds foundations for further growth at Retail Assist

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Retail Assist Operational Board

Julian Woodall – HR Director; Dave Roberts – Managed Services Director; Dan Smith – CEO; Matthew Proudlove – CFO; Hazel Olivier – Solutions Director; Renato Pastorino – Client Director.

A MIDLANDS business whose IT software and support are used by some of the biggest names in retail and hospitality is gearing up for growth with a new management structure.

Retail Assist provides technology, support and expertise which ensures that retailers and well-known hospitality brands can meet customer demand in-store and online.

Currently on course for its most successful trading year, the business has now set up a new Operational Board which has seen key staff step up to take on new responsibilities.

The move has also seen a new face join the business – people development expert Julian Woodall, who becomes HR Director at Retail Assist.

The Operational Board will complement Retail Assist’s Main Board, which is led by Chairman Alan Morris, CEO Dan Smith and CFO Matthew Proudlove. While the Main Board will focus on the long-term strategy of the business, the Operational Board has responsibility for day-to-day delivery.

Explaining the new structure, Dan Smith said: “We’re going through an exciting transformation that comes with being an organisation that has grown from a small Nottingham and Northampton company into a multi-site business which underpins the IT operations of some of the biggest brands in retail and hospitality internationally.

“The business is performing brilliantly, securing some very high-profile new clients and winning global accolades for the customer service that lies at the heart of what we do. The new structure will help us to capitalise on that growth and move on to the next level.”

Retail Assist employs more than 90 people at its headquarters on Friar Lane, Nottingham, while a further 80 people are based at two sites in Northampton – an application centre on the Moulton Park Industrial Estate and a Data Centre nearby on Westleigh Office Park. The business develops and provides global software solutions and round-the-clock IT support services which enable clients like Harvey Nichols, Karen Millen and ASOS  to meet customer demand in an era known as omnichannel – where sales can be in-store, online or click-and-collect.

The IT support which it provides is acknowledged to be the best in the industry, its Help Desk having won the Best Managed Service Desk Award at this year‘s Service Desk Institute’s annual awards – a benchmark of global performance.

Julian Woodall’s arrival at Retail Assist marks the start of a push to help its team enhance skills and assume responsibilities which will enable the business to explore new opportunities.

Julian, whose experience includes senior roles with major retail and financial services organisations, said: “Retail Assist is in a strong position to progress because it is beginning this journey with the right culture – the people who work here, the service they deliver and the environment they operate in are already very good, as the awards testify.

“But as a business, we’re ready to move on to the next level and to do that we’re adopting a joined-up strategy to get the right people into the right positions, develop and recruit new talent and put the successful staff development work that has been taking place on to a more formal footing.”

The new strategy has seen the launch of the Retail Assist Academy, a significant investment in staff development which will give members of the company’s different teams the chance to improve core skills and match personal development to business goals.

Julian added: “Not only will the Academy help improve the human resource in the business, it also has a fantastic impact on morale because people can see that they’re being invested in. It’s an initiative that will develop as time goes by to include elements like leadership training.”

Besides Julian, Retail Assist’s Operational Board includes CEO Dan Smith, CFO Matthew Proudlove, Managed Services Director Dave Roberts, Client Director Renato Pastorino, and Solutions Director Hazel Olivier.

Hazel said: “This is an exciting period of growth for the business as we develop new IT and technical solutions designed to help our clients stay competitive in an evolving market. It’s a privilege to be part of the Operational Board and take responsibility for helping the business achieve its ambitions.”

Dan Smith concluded: “The calibre of our clients tells its own story about the quality of our support and solutions. That is throwing up new opportunities and we want to get into the right position to fully exploit that potential. The Operational Board and initiatives like the Retail Assist Academy are important steps in helping us achieve that.”

 

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