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IT services and solutions for retail and hospitality

International Retail IT Support

International Retail IT Support

Providing retail IT solutions and managed services across the globe, Retail Assist is truly international in scope.

If you’re a retailer or hospitality operator looking to expand your horizons, whether that be in the UK or overseas, we can provide IT services and solutions to facilitate global growth, or support your current international store estate.

Ra-X, our global data exchange solution

Ra-X is used to ‘exchange’ data with stores, concessions and franchises on a global scale, processing sales information across diverse locations.

Currently, Ra-X supports over 3,300 stores in 66 countries, and trades with more than 60 different partners. Internationally they include Bloomingdales, El Cortes Ingles, Alshaya, Karstadt and Galleries Lafayette.

Ra-X is allowing retailers to break new markets overseas, and develop concession and franchise presence, thanks to its reliability, dependability, and resilience.

The solution has facilitated Cath Kidston’s expansion into Asia, one of the brand’s biggest markets. Cath Kidston uses Ra-X to trade in stores, concessions and franchises in China, Japan, Hong Kong, Korea, Thailand, Taiwan, and Indonesia.

 

International Help Desk Support

International retailing and hospitality expansion is on the increase, and our global approach to service provision means that our IT Help Desk has international language support provided by native and multilingual speakers of the following languages: English, Spanish, French, German, Portuguese, Polish, Italian, Dutch, Romanian and Hungarian. Karen Millen use our specialist French language support, and have experienced a 55% reduction in average resolution time as a result.

Global time difference is no issue: support is 24x7x365. If you’re trading somewhere in the world, our Help Desk will be on the other end of the phone whatever the time, whatever the location.

Global omnichannel supply chain solution

Our omnichannel supply chain solution, Merret, is built with global retailing in mind. Consumers want to buy anywhere, anyplace, and Merret enables retailers to fulfil global demand in the most efficient way, using a central stock pool, as well as ship from store capability.

Karen Millen’s Chief Executive commented; “I’ve always taken the view that the more international the business with a solid omnichannel trading strategy, the more opportunities afforded. Karen Millen has expanded worldwide at a rapid rate, and we wanted a dependable global solution to enhance our complex multi-currency trade, providing us with an integrated and joined up vision of our stock pool, across solus stores, online, and concessions in the UK and overseas.”

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