WDF operates some 60 stores at airports UK-wide, with its largest occupying 2,600 sq metres of selling space in Heathrow’s Terminal 5. The brand portfolio includes World Duty Free, Biza, Alpha Airport Shopping and Glorious Britain.
WDF decided to outsource the front-line IT Help Desk services, covering both 1st- and 2nd-level telephone support, to all its duty-free stores across the UK. It looked for a supplier with experience in supporting its retail systems and applications.
For the Retail-J EPoS software, pivotal to the success of WDF’s operations, WDF also looked for round-the-clock, proactive monitoring of the architecture to maximise resilience and operating performance.
Consultancy on the Retail-J and Oracle environments was an additional requirement, as were support for the JDA interface and coordination of partner activity. Finally, support was needed for the Sony digital signage hardware and software that is an integral part of WDF’s Heathrow Terminal 5 operation.
We continue to provide:
- 24 x 7 Help Desk Support
- Operational Monitoring