Are you coping with peak demand?
Whether your Black Friday sales period took place over one weekend, one week, or in some cases, 10 days, did your stores cope well with Black Friday demand this year? And are you prepared for the festive sales to come?
On Black Friday, some of our customers were transacting around £1million per hour on average – sales figures that can’t be put at risk. This blog will look at how Retail Assist can help to improve your performance at peak times, to ensure a profitable Christmas trading season.
Retailers know when to expect a sales surge, and so at these times, your IT infrastructure must operate consistently at 100%. However, downtime can affect anyone, even the most organised. Our IT services and solutions are developed with this in mind, for example the high availability of our omnichannel supply chain solution, Merret, and our 24×7 international Help Desk support, to keep your store transactions running smoothly.
Venturing into the peak retail season, putting the correct processes in place is critical. Our Peak Trading Checklist is a great place to start. We developed this guide with input from leading retailers, in order for you to check off areas that encompass all aspects of IT store support.
Retail IT Support: our Help Desk.
It’s all about being proactive. Our Help Desk analysts work to reduce the number of incidents our customers experience, by identifying patterns and data trends, to prevent future issues from recurring. This might also involve identifying where costs are being incurred unnecessarily, and reducing the number of chargeable hardware call outs for example.
Consumers now have the ability to transact anywhere, at any time – Black Friday 2016 stats show a peak of customers shopping from 1am! Therefore, retailers’ IT support must reflect 24 x 7 expectations. Outsourced service providers, like ourselves, can bridge the gap between in-house capabilities. We play a vital “weekend” or “out of hours” role for some many of our customers, working as a crucial extended part of their own teams. Improved systems availability, enhanced customer service, reduced overall service cost and, most importantly, increased profits, are all benefits to be expected of a well-resourced IT support service.
If you’d like to implement our award-winning services, our retail project management team can manage the service transition end-to-end within months. Get in touch here for more information or to register your interest for our IT services and solutions.…