IT services and solutions for retail and hospitality


RBTE 2017 Retail Assist
  • 7 Apr

RBTE 2017 – Meet the Retail Assist Team!

We’re exhibiting at RBTE, taking place in just under a month on Monday 8th and Tuesday 9th May, at Olympia London. We’d love to share introductions to our team before the Show! If you don’t already know us, get familiar with the Retail Assist team here, and put a face to the name. We’ll all be on our Stand 235 for the duration of the Show. Borys Krywyj, Head of Business Development Chat to me about your new business requirements – POS implementations, Help Desk outsourcing, new store openings, global expansion – there’s so much scope to our Managed Services. Roger Bannister, Head of Account Development Looking forward to meeting up with our customers on the stand. Drop by to discuss new opportunities, or let me know if you’re at the Show and we’ll grab a coffee. Alex Broxson, Head of Marketing I’m interested in everything marketplace related, so speak to me about latest developments and how your technology can keep up. Gary Stimpson, Account Development Manager Although I’m a new face in Sales, I’ve been with Retail Assist for a while. Talk to me about our latest Help Desk projects. Katie Thompson, Digital Executive Want to know about our latest stats? Happy to discuss our industry benchmarking and more! Rhianne Poole, Marketing Executive Talk to me about latest technology trends and our global industry award win, ‘Best Managed Service Desk’. Now you’ve got to know us, feel free to schedule a meeting with our team! From POS implementations to 24 x 7 IT Support, data exchange to store openings, Retail Assist offers a scalable range of IT Managed Services to suit your requirements. With 10X better performance than industry average IT Support, we were also awarded the ‘Best Managed Service Desk’ globally last year. See our latest benchmarking stats here – the stats don’t lie! Check out just some of the brands that we support on our customer page. We would be happy to discuss how we can help you save 30% of your IT costs and much more.  Stay updated ahead of RBTE by reading our blog, or follow us on Twitter for daily updates with #RBTE2017. If you are attending or exhibiting, and would like to meet up at the Expo, please fill in your details here. We look forward to meeting you on Stand 235!…
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retail IT support
  • 27 Mar

RBTE 2017: Top tips for technology uptime

IT issues can hit anyone at any time – even the most highly organised businesses. But by adopting a proactive approach to incident reduction, retailers and hospitality providers can prevent simple technical issues, such as till downtime, from damaging their sales potential. Perceived waiting time and inconvenience at the checkout are key predictors of ‘shopping cart abandonment’, and in today’s fast-paced digital world, patience in-store is wearing thin. It has been estimated that losses due to systems downtime work out in the tens of thousands. Would you have the right support in place in this situation, to get your systems back up and running before such cost damage could occur? Consumers have the ability to transact anywhere, at any time, and retailers’ IT support must reflect these expectations. Outside of the weekday nine-to-five remit, turning to outsourced service providers for extra weekend support can bridge the gap between in-house capabilities, which offer more hours of support and a breadth of skills that comes from using a shared service. Our support capacity is 4x higher than industry average. We even saved one of our customers 30% of their IT costs through our outsourcing model. By having the right support in place, it helps to eliminate the risks of till downtime and other technology related problems that negatively impact service. This not only gives businesses reassurance, but also helps to promote calm and confident store staff. Although things can go wrong, it’s how you put them right that matters. Playing a ‘behind the scenes’ role, IT Managed Services help to save time whilst increasing profit by delivering greater systems uptime at the point-of-service. It’s not just retail that we specialise in, having supported leading hospitality brands such as Pizza Hut for 3 years with 24 x 7 IT support. Keith Frimley, IT Director at Pizza Hut Restaurants added: “Retail Assist supports some of the UK’s largest and best-known retailers, which gave us confidence in their capabilities. They understand the importance of keeping systems fully operational and keeping staff at ease, whilst finding resolutions to the challenges they are facing. This is something which is as critical in hospitality as in retail. We’ve found them to be efficient and effective, which has resulted in us reaping the benefits of improved service to our operations and reduced disruption to customer service”. We also understand that your stores aren’t just UK based – supporting global stores is a specialism for our multilingual analysts – we actually speak double the number of languages as average IT Support. By analysing incidents and identifying patterns, simple trend analysis can prevent future issues from recurring. This might also involve identifying where costs are being incurred and reducing the number of chargeable hardware call outs. Our latest benchmarking stats show that Retail Assist performed 10x better than industry average IT Support last year across a range of criteria including SLAs, languages, and support capacity: see the full infographic here. Retail Assist will be on Stand 235 at RBTE. Drop by…
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