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IT services and solutions for retail and hospitality

INDUSTRY INSIGHTS

biometric payments
  • 2 Oct

Top 3 Takeaways: Restaurant Tech Live 2017

What’s the future of restaurant technology? Last week we attended Restaurant Tech Live and Takeaway & Restaurant Innovation at the ExCeL exhibition centre, London. Both exhibitions offered rich insight into the innovations and concepts transforming the restaurant and hospitality industry. In this feature blog, we share our top 3 takeaways from the Show. Top priorities are ease and speed The key theme emerging from the Expo seminars, and the exhibitors themselves, was the increasing importance of ease and speed within the restaurant customer journey. Neil Manhas, MD of Pizza Hut UK and Yum brands, delivered an engaging keynote on how Pizza Hut’s growth has been achieved by transforming their guest experience. Retail Assist is proud to support this, as our Help Desk supports Pizza Hut’s restaurant estate with 24 x 7 IT Support services. Neil shared that 75% of Pizza Hut’s sales now come through digital channels, thanks to an acute focus on improving the online user experience. Since overhauling online ordering UX, Pizza Hut’s customers experience a 61% faster checkout requiring 50% less clicks – showcasing the importance of ease of journey, and speed of order. With continuous improvement embedded into their company culture, every day there are 50 different Pizza Hut website releases with ongoing testing. Emphasising the importance of omnichannel experience, Neil concluded that “there is little point having great digital experience if the rest of the journey isn’t solid”. This also goes for the physical restaurant experience. Statistics shared at the Expo stated that the number one frustration in restaurants is waiting times. With an average of 20 minutes to order/get the bill, this must be addressed in order to improve the customer experience. This also means that businesses can’t afford for their IT and technology systems to go down. The latest frontier in biometric payment technology By 2020, it is expected that more than $5.6 trillion in payments will be secured by biometric technology. Apple’s latest generation of iPhones have already shown signs of the shift towards biometrics, with the iPhone X using Face ID for security functions instead of the traditional fingerprint. Fingopay, developed by Sthaler, is the world’s earliest customer identification technology powered by Vein ID biometrics. It has launched with payment providers Visa and Worldpay. So how does biometric payment work? Your vein pattern within your finger is completely unique, and remains the same during your lifetime. Unlike fingerprints, it can’t be damaged, stolen or faked. Fingopay Vein ID reads the pattern by using infrared light, and then converts this scan into a digital ID key. Customers’ bank details are then stored with payment provider Worldpay, in the same way you can store your card details when shopping online. After taking the mainstream media by storm last week (you can read a feature here from the Telegraph, featuring a video of the technology in action), we were keen to see the technology in action at Restaurant Tech Live. And it really didn’t disappoint – with the entire payment process taking just 3…
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retail IT solutions
  • 4 Jul

RA Summer Event 2016

Last week, we celebrated our Annual Summer Event with our customers; retailers and hospitality brands that we’re proud to support with our IT services and solutions. Many thanks to those who joined us for drinks and bowling at All Star Lanes on Brick Lane! We had a great evening, and hope that you did too. Of course, a Retail Assist event wouldn’t be complete without some fun, so our bowling competition provided great entertainment, plus some top-class cocktails thanks to our dedicated mixologist! We’re pleased to announce that Pizza Hut were the overall winners of the bowling event. Congratulations! To see the whole album, head over to our Facebook page. We love hosting our annual Summer Drinks, and we’re already excited for our next client events! We have long-standing relationships with our customers, spanning up to 15 years. At Retail Assist, our customers are at the heart of what we do. The difference that we offer as a business, is that we can provide you with the whole retail and hospitality IT package. Not only can we manage the full implementation process of retail IT solutions, but we will also support your business with our Managed Services. All of this, 24×7×365, across the globe with multilingual support.…
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Project Management Services
  • 9 May

Are Hospitality tie-ups the way forward in Retail?

In a market driven by consumer demand, brands are working collaboratively to create powerful customer experiences. Experience and “theatre” have long been a talking point in retail as well as hospitality due to their power to engage and encourage dwell time. In 2016 the retail non-food sector is expected to grow by 2.8% (source: ONS), representing a huge opportunity for brands to invest in improvements to their offering. One of our customers, fashion retailer Oasis, has recently been heralded as a poster-child for retail-hospitality tie-ups, when relaunching their flagship on Tottenham Court Road last year. The end result was a retail store centred on experience rather than on product, boasting an in-house cafe-cum-cocktail bar (Saucer & Spritz), and beauty salon (Pin & Polish). Aside from transmitting the brand identity through different mediums but with a unified form, what Saucer & Spritz and Pin & Polish help to achieve is turning the retail experience into one of leisure. In today’s time hungry world, customers need to be given a reason to visit the store when you can buy the product at your fingertips – physically going to the store for a different experience than that with which you are presented online. Hospitality presents reasons to return to the store that transcend the fashion product – true engagement with the brand. Hospitality offerings in retail units also promote dwell time. Want to mull over that high ticket item purchase, or discuss it with a friend? Instead of turning the customer back out onto the street or shopping centre, with no space in which to make this decision, promoting that the customer stays within the store presents more opportunity to sell stock at full price. From Costa in Next, to Starbucks in Selfridges, what both sectors service is a consumer demand for great customer experience – no matter if it’s purchasing clothes or enjoying a drink. Our IT Help Desk, located at our Head Office in Nottingham, is the hub that powers customer engagement with big name brands across 8,000 global locations. Did you know how many places you visit on a day out are supported by Retail Assist’s Help Desk? On a typical day out, see how your customer experience is supported by us in different retail and hospitality outlets, with this “Big Day Out” infographic. Morning coffee, shopping, cinema, a meal out: our Help Desk has it covered 24x7x365. We play a behind-the-scenes support role for all the brands featured here and many more, to ensure that their IT systems are supported for optimum performance; enabling them to provide the best experience for their customers. Our Help Desk supports all aspects of retail and hospitality environments, from the front of house POS to the back office systems, including examples such as Oasis Tottenham Court Road mentioned above. Retail Assist’s Project Management Services and store development teams were also used during Oasis’ refit project to manage the deployment of new comms and IT systems during the store build and roll out –…
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