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IT services and solutions for retail and hospitality

INDUSTRY INSIGHTS

UK IT Awards
  • 29 Aug

Finalists for BCS UK IT Industry Awards

We are proud to announce that we are Finalists for the BCS UK IT Industry Awards 2017, in the Organisational Excellence category of ‘Services Company of the Year’. Firstly, a big “well done” to our teams delivering exceptional Managed Services to major international retail and hospitality brands. We couldn’t have come this far without our award-winning team – also voted ‘Best Managed Service Desk’ last year by the Service Desk Institute. The BCS UK IT Industry Awards recognise and award organisations that have demonstrated excellence in their industry during the past 12 months. The awards seek to reward organisations who have contributed to the development and deployment of innovative IT systems that improve business operations or enhance public services. With tough competition, Retail Assist has made the prestigious UK IT Awards shortlist, alongside 9 other IT services and solutions providers. You can view the full shortlist here. Retail Assist provides IT services and solutions to retail and hospitality operators, 24 x 7, across 8500 global locations, and in 10 languages. You can find out more in our latest IT Managed Services video below, featuring our customers Vue cinemas and Mint Velvet. Next steps in the awards process include a Judging Day, where Retail Assist is invited to present its award entry to the panel. Winners will then be announced at an Awards ceremony in London on 15th November. You can follow the conversation on Twitter using #UKITAwards. Fingers crossed!…
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IT Help Desk
  • 18 Apr

SDI Awards Winner’s Blog

If you haven’t yet seen our latest news, we’re pleased to announce that we’re the proud Winners of ‘Best Managed Service Desk’ at the Service Desk Institute (SDI)’s Annual IT Service and Support Awards! As you can see from the image above, we were pretty happy to receive our Award on stage, alongside judges and members of the SDI. The Awards evening was a fantastic night enjoyed by all. Here’s us looking slightly more composed for our professional photograph! The Awards Journey: From Finalists to Winners. Last year, we entered the SDI Awards for the first time, and were so proud to make it through to the Final 3. This year, we wanted to come back bigger and better, demonstrating how our investment in the Help Desk had developed the service provided to our customers. Behind the glitz of the Award night, it was a tough process. We started out with a written application, detailing how we embrace best practice processes to raise the quality of service delivery, how we engage with our customers to create an inspiring and engaging service experience, how we have empowered and invested in the team to be inspired, take action and be better together, and how we shine by demonstrating and delivering exceptional business value. After being successfully shortlisted, we were then invited to an interview session (known as “Judges’ Houses”!) with the SDI’s Director of Professional Services, David Wright, SDI Industry Analyst, Oliver O’Donoghue, and ITSM Consultant and CEO of ITSMF UK, Barclay Rae. After this, and gaining a spot in the Final 3, a final presentation and site visit by Oliver and Barclay took place in March. As an SDI Finalist, perhaps the most fun part of the process was then making our Help Desk video for the Awards night! Presenting, Help Desk Baby….     You can view the video on our YouTube channel here. As a forward thinking business, invested in the quality of our service delivery, we would highly recommend entering the SDI Awards. The awards process really helped us to identify our key areas for development, part of our continuous improvement process that is embedded in our team’s DNA. As well as complementing our improvement, the Awards have played a key part in our Help Desk culture, providing the team with a huge boost. The Award is a well-deserved recognition for their work in supporting the leading UK retail and hospitality businesses worldwide. It’s Our People at Retail Assist’s Help Desk that really make the difference. The team works 24×7, speaking 8 different languages, delivering specialist technical support to retail and hospitality IT systems across the globe. Not only this, but as “the voice at the end of the phone”, customers appreciate speaking with someone who truly understands the impact of trading disruption, and communicates honestly with a goal to always have the customer smiling by the end of the call. Well done again to the team, and a big thank you to everyone at the SDI who…
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  • 7 Apr

Shortlisted for ‘Project of the Year’ with Nutmeg at Morrisons

Entering and winning awards is really important to us.  It demonstrates the vast achievements of the teams involved in our projects, and showcases the work that we have carried out with our customers.  It demonstrates our passion for what we do, and recognises that we are delivering operational improvements, providing competitive advantage and cost efficiencies for our customers.  This is why we are delighted to announce that we have been shortlisted  for ‘Project of the Year’ at the Retail Week Technology Awards for our work with Morrisons clothing range Nutmeg. This project enabled Morrisons to bring it’s own branded clothing line to market, from concept to launch with entire systems and infrastructure live in just 6 months.  Morrisons had a strategic view to develop a home-grown clothing line in 2013, so launched ‘Nutmeg’ as a clothing brand for the family, with initial launch of the childrenswear range. We were chosen with our supply chain solution ‘Merret’ as the ideal partner based on our unique experience in this area. Nutmeg chose the Merret application for scalability and omnichannel retailing functionality, in addition to managed IT services from us to host the IT infrastructure for the operation to support the entire user base. Merret is our omnichannel supply chain solution that covers all aspects of stock control, retail supply and business information through it’s single stock pool management. It offers retailers scalability enabling the technology to grow with the needs and size of the retail operation. The first phase of the project was to launch the childrenswear range in Morrisons stores on 21st March 2013, which was to quickly rise to several hundred stores within a year.  The achievements within this project have exceeded all original expectations. We find out whether we have been successful on June 11th, 2014, at the Hilton Hotel, Park Lane, London.  Fingers crossed everyone! If you want to know more about this project, please get in touch on 0115 853 3910, or enquiries@retail-assist.co.uk.…
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