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IT services and solutions for retail and hospitality

INDUSTRY INSIGHTS

  • 26 Jun

Behind the scenes: Retail Assist’s Help Desk

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It’s great to share our new video with you, showcasing our award-winning Help Desk service. Are your IT systems and technology supported for you to deliver the best customer experience? Our latest video shows the benefits of our Help Desk in action at Mint Velvet. 

With experts immediately on hand, and the problem resolved on the call, we’re supporting leading retail brands including Mint Velvet as an extension of their IT team, for dependable, 24 x 7 IT support.

Jacki, a style advisor at Mint Velvet in Solihull, comments on why the Help Desk service is so valuable to the brand – “it’s quick, efficient, the team is always there when you need them, solving problems whilst keeping the situation calm”. As you can see, a small glitch in their point-of-sale system risks losing a customer sale, but a quick call to the Help Desk resolves the issue before it impacts the customer experience.

Latest findings reveal that our Help Desk has also performed above and beyond industry averages across a range of service delivery benchmarks, including 4 x the support capacity, and 10% higher performance against Service Level Agreements.

Industry seal of approval from the Service Desk Institute means our customers are also benefiting from an award winning team of multilingual call analysts for international Help Desk support. Last year, the team was recognised globally as the industry’s Best Managed Service Desk.

Click here to view the retail IT support video on our YouTube channel.

It’s not just retail we specialise in: click here to view our hospitality Help Desk video on our YouTube channel. Thanks to Vue for partnering with us for this production, and look out for the blog next week.

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